Amazon Prime Settlement: Refund Eligibility and How to Claim
Amazon Prime customers have just days left to claim up to $51 from the company’s $2.5 billion settlement with the Federal Trade Commission, or FTC.
The deadline to submit a claim is Monday. While many eligible customers automatically received refunds last year, the FTC estimates 35 million customers were affected by Amazon’s Prime enrollment and cancellation practices, and some who didn’t receive automatic payments may still be eligible for a refund.
The FTC accused Amazon in 2023 of enrolling tens of millions of customers into Prime through what its chairman called “sophisticated subscription traps designed to manipulate consumers” and then made it difficult to cancel once signed up. Although Amazon has denied any wrongdoing, it agreed to pay $1 billion in fines plus $1.5 billion in customer refunds — and to simplify its cancellation policy.
The payout marks the FTC’s largest settlement ever and the second-largest consumer refund in history. (The largest was the Consumer Financial Protection Bureau’s distribution of $1.8 billion to consumers harmed by credit repair companies.)
So who can still get paid, and what do you need to do before the July 27 deadline? Here’s what you need to know.
Who’s eligible for the Amazon Prime settlement?
To qualify for a refund, you must have signed up for Amazon Prime in the U.S. between June 23, 2019, and June 23, 2025. You may also be eligible if you attempted — but were unable — to cancel your Prime subscription during that window.
In other words, both enrollment and any failed cancellation attempts must have occurred within that same time period.
If you received an automatic refund, you don’t need to take any additional action.
For those who are eligible to file a claim, the claims process opened in January. Eligible customers should have received a notice by email or mail with instructions on how to submit a claim form.
If you received a claim notice, you can file online using your Claim ID and PIN through the official settlement website, or follow the instructions provided in your notice.
How much money will I get?
Most eligible customers will receive up to $51 in refunds.
Amazon was required to distribute automatic payments within 90 days of the FTC’s order, which meant those refunds were issued by Dec. 24, 2025. Those automatic payments went first to customers who used three or fewer Prime benefits within a year of signing up through certain Amazon pages, according to the FTC’s ruling.
Customers who did not receive an automatic refund but received a claim notice either by email or in the mail may still be eligible for up to $51 if they submit a valid claim before Monday’s deadline.
If the total settlement funds aren’t enough to refund all affected Prime customers, Amazon will distribute refunds on a pro rata basis. This means some customers may receive less than the maximum $51 — aka less than what they originally paid.
How do I claim money from the Amazon Prime settlement?
If you received an automatic refund, you don’t need to take any additional action.
For those who are eligible to file a claim, the claims process opened on Jan. 5. Eligible customers should have received a notice by email or mail with instructions on how to submit a claim form.
If you received a claim notice, you have 180 days from the date of notice to submit your claim. You can file online using your Claim ID and PIN through the official settlement website or follow the instructions provided in your notice.
How will payments be issued?
Settlement payments will be sent either through PayPal or Venmo, or by mailed check. You can select your preferred payment method when submitting your claim form.
The FTC also warns that eligible customers will never be asked to pay a fee or provide their Social Security number, Amazon account password or login information to receive a settlement payment.
When is the deadline to file a claim in the Amazon Prime settlement?
You have until Monday to submit a claim for a potential refund.
